Suction Towel Rail

Hi Tam,

Thanks so much for your review — we're sorry to hear the suction towel rail hasn't held up on your glass surface. That’s definitely disappointing, and we really appreciate you giving it a try.

Even on glass, humidity (especially during heatwaves) can create a fine layer of condensation that weakens suction. On top of that, many common bathroom cleaners—especially those with silicones, waxes, or shine agents—can leave behind an invisible film that prevents the suction cups from forming a proper seal.

We recommend cleaning both the suction cups and the glass with white vinegar or rubbing alcohol to remove any residue, then drying both thoroughly. (Just be sure your glass surface is suitable for these products — most are, but it’s good to double-check.)

A final tip: press firmly from the center of the suction cup outward when applying, to push out any trapped air.

If you've tried these steps and it's still not holding, we completely understand — feel free to reach out to our customer support team for return options or further help.

Thanks again for sharing your experience — we're here if you need anything!